TRT FAQ

We provide telehealth care only to eligible patients who are physically located in Florida at the time care is delivered. This focused approach helps us maintain care within our licensed jurisdiction and clinical scope.

No. Balance Point Hormone Health specializes in evaluating and treating testosterone deficiency in adult biological males who meet the clinical criteria for care. We do not provide gender affirming hormone therapy or transition related care through telehealth. This limitation reflects our defined clinical scope and clinic policy. All telehealth care is provided in accordance with applicable Florida law and professional standards.

No. We are a cash pay practice and do not accept, bill, or coordinate benefits with insurance companies. TRT program prices are bundled service package fees for the items and support described in the package. Payment does not guarantee a prescription or continued treatment.

Complete the waiting list form on our Get Started page. There is no charge to join. The form expresses interest in future men's TRT availability but does not establish care, determine eligibility, or guarantee an appointment or treatment.

We use secure patient portal workflows for intake, communication, and ongoing support. Safety is monitored by qualified medical professionals with appropriate labs, medical history review, and follow up based on the treatment plan.

Labs arranged through our practice are coordinated through Fullscript and drawn at Quest Diagnostics. Qualifying recent outside labs may be reviewed when they meet provider requirements. When medication is prescribed, it is sent only to a dispensing pharmacy vetted by our practice. We do not call in or transfer prescriptions to pharmacies outside our approved network.

No. Balance Point Hormone Health specializes only in men's Testosterone Replacement Therapy, but treatment is offered only when documented symptoms, laboratory findings, medical history, risk review, and provider judgment support medical need and eligibility. Services outside our TRT scope are referred to the patient's primary care provider or an appropriate specialist.

For men's TRT, the $50 provider visit fee is collected at booking and is nonrefundable. It covers provider evaluation, lab interpretation when available, eligibility review, and treatment planning. Required labs are purchased separately by the patient.

Not necessarily. If you are switching providers and have qualifying labs completed within 6 months of your appointment date and they include all required markers, they may be accepted. If required markers are missing, additional labs must be completed separately by the patient.

Your provider will review your medical history and labs, explain why TRT may not be appropriate, and advise you on recommended next steps. The $50 provider visit fee is not refundable because it covers professional provider time, lab interpretation when available, and eligibility review.

Response and timing vary. Some patients may notice changes earlier than others, and some may not experience the hoped for benefit. Treatment decisions are based on symptoms, lab trends, adverse effects, safety markers, and provider judgment. No outcome or timeline is guaranteed.

No. Compounded drugs are not FDA approved, are not FDA approved generic drugs, and are not reviewed by the FDA for safety, effectiveness, or quality before marketing. We do not claim that a compounded medication is identical or equivalent to an FDA approved product.

Recent outside labs may be accepted when the required markers are included and the labs are dated within 6 months of your appointment.

No. Website content is general education and is not individualized medical advice. Eligibility, treatment selection, dose, duration, monitoring, and discontinuation are determined by the treating provider. Results vary and no outcome is guaranteed.